Answer Dash

MAY 27, 2018

Customer experience isn’t successful unless it comes from everyone in the company. Offer Personalized Experiences Just like a B2C customer walking into a retail store doesn’t want to be sold the same pair of shoes as everyone else, B2B buyers don’t want to be pushed a one-size-fits-all solution. How does AnswerDash do it?

B2B 58

B2B Customer Experience Self Service Competitive Advantage 58

West Monroe

JANUARY 24, 2022

Large software companies and PE firms with large portfolios generally have plenty of pain points to target for investment to improve customer experience in 2022 and beyond. Data and analytics will provide the insights that inform decisions about revenue operations, every dimension of the customer experience, and product portfolios.

Software 40

Software Trends Self Service B2B 40

Bold360

NOVEMBER 21, 2016

She is experienced with companies in the B2B and B2C industry sectors. “While a customer-centric culture is the new standard, according to Gallup…” 71% of B2B customers are not engaged across all industries and are at risk of being replaced; not because of products and services, but rather failing their customers.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40