C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. DEVELOPING CHATBOTS. Customers in developed markets already have far more interaction with AI than they probably realise.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

Oracle

AUGUST 27, 2019

In fact, e commerce was often used as shorthand for online retail, as those businesses were among the first to enlist the internet as a point of sale. Today, the use of the internet to find new markets, customers, and clients has evolved to include business-to-business (B2B) and even consumer-to-consumer (C2C) sales.

e-support 58

e-support B2C Retail B2B 58

Comm100

FEBRUARY 1, 2023

Importantly for higher education, interest in live chat has also been very high among younger generations who don’t like to talk on the phone. 85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Nearly half (48%) of interviewees addressed this mindset shift.”

Effort Score 229

Effort Score Wait Times Video Communication 229