Remove B2B Remove Call Center Solutions Remove Customer Service Remove Effort Score
article thumbnail

Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020. Technology – key to successful customer retention strategies. In fact, according to Zendesk , 82% of consumers have churned because of bad customer service.

article thumbnail

Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

These customers seek help in the following areas: Getting extra information about a product or service. Inconsistent service. And other customer service-related concerns. Meanwhile, outbound call services assist you in: Generating leads. Sell products or services. Enhanced customer service.