How to Create a Successful Customer Experience Strategy: A Complete Guide
CSM Magazine
DECEMBER 8, 2022
You can take actionable steps toward your goals by outlining what you want to achieve as goals help measure, analyze, and optimize your success rate and return on investment (ROI). While setting goals, ensure they are measurable, attainable, and time-bound. For instance, 70% of customers now expect a self-service portal on websites.
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