Average Handle Time Metrics Touchpoint Workshop 
Clarabridge
SEPTEMBER 21, 2017
It is still not unusual, for example, for well-known brands to engage in an all-encompassing Customer Experience program with all the bells and whistles imaginable, and yet choose to leave the contact centre out of the effort – focussing entirely on the more ‘visible’ touchpoints such as online, retail etc.
NobelBiz
AUGUST 28, 2023
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.
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Smith+co CX
SEPTEMBER 14, 2017
Why would any brand not include the contact centre in a CX program when the contact centre is almost invariably supporting every other touchpoint?” This sort of thinking has to beg the question: why would any brand not include the contact centre in a CX program when the contact centre is almost invariably supporting every other touchpoint?
Smith+co CX
SEPTEMBER 14, 2017
It is still not unusual, for example, for well-known brands to engage in an all-encompassing Customer Experience program with all the bells and whistles imaginable, and yet choose to leave the contact centre out of the effort - focussing entirely on the more ‘visible’ touchpoints such as online, retail etc.
delighted
SEPTEMBER 20, 2019
The customer experience includes every aspect of the customer lifecycle, from pre-sales customer touchpoints all the way through personalized experiences for return customers. Perks about relevant happenings, workshops, the latest trends, and special offers. Hold times reduce. Product offerings and features. Pricing options.
Expert insights. Personalized for you.
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