eGain Blogs

JUNE 1, 2021

Best-practice dashboards and reports to measure and assess knowledge gaps and contact center performance, including KPIs like FCR (First-Contact Resolution), ASA (Average Speed to Answer), AHT (Average Handle Time), etc. eGain Knowledge Hub simultaneously transforms customer and agent experiences.

Management 52

Management Contact Center Self Service Average Handle Time 52

eGain Blogs

JUNE 1, 2021

Best-practice dashboards and reports to measure and assess knowledge gaps and contact center performance, including KPIs like FCR (First-Contact Resolution), ASA (Average Speed to Answer), AHT (Average Handle Time), etc. eGain Knowledge Hub simultaneously transforms customer and agent experiences.

Contact Center 52

Contact Center Self Service Average Handle Time Analytics 52

CSM Magazine

APRIL 5, 2018

Video chat consistently gives you 90+% NPS and CSAT ratings. Incorporate co-browse and screen-share technology into your phone based contact centres. Video chat empowers your contact centre teams to build a trusted advisor relationship with your customer – something ChatBots simply cannot offer.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40