Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
Comm100
SEPTEMBER 28, 2022
Number of chats Agent utilization rate Average wait time Average chat time First contact resolution Invitation acceptance rate Sales conversion rates Visitor logs and wrap-up notes Customer satisfaction scores. You may also want to consider changes in marketing to generate more traffic to your website.
Let's personalize your content