Average Handle Time, Innovation, Net Promoter Score and Wireless

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

FEBRUARY 11, 2019

But, um, I, truth be told, I actually had one of the largest average handle times in the call center and I swear I, I pinpoint it to that I wasn’t going to be a call center guy forever. But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores?

Customer Experience

Customer Experience Customer Service Customers Hospitality

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

MARCH 12, 2019

So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things. It could be something like our net promoter score’s down, or response rates to net promoter score are down.

Culture

Culture Employee Engagement Company Engagement

Customer Experience Update

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Webinars

Stay Connected