Natalie Petouhof

APRIL 7, 2016

Customer self-service is one of the key capabilities of any company that actually cares about their customers. Companies contemplating a self-service customer care solution to support digital customer experiences should consider the following five steps: 1. Tweet It’s just not true. As organizations make.

Self Service 40

Self Service Customer Journeys Average Handle Time Government 40

Lithium

JULY 5, 2022

Higher usage of the Khoros platform improves governance, efficiency and analytics for all posts and leverages the capabilities of the Khoros platform. Reducing time spent on reporting and publishing. Agent Handle Time. A lower cost per contact equals cost savings and ROI. Posts published natively. KPIs for Care.

Leadership 52

Leadership Net Promoter Score NPS Loyalty 52

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center