Magellan Solutions

MAY 16, 2024

Latin American countries like Mexico, Colombia, and Brazil have emerged as popular destinations, offering hourly rates of $8-$20 with cultural affinity and time zone advantages for North American and European markets while providing significant cost savings. Cost Savings : Cost savings are crucial for ROI evaluation.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

APRIL 25, 2023

Invest in Training and Development While investing in training and development might seem counterintuitive when cutting costs, it can lead to long-term savings. Investing in employee training is a long-term strategy for reducing call center operating expenses.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Magellan Solutions

JULY 8, 2021

In essence, Pay Per Sale Telemarketing is a marketing pricing strategy in which a company pays a marketing agency or affiliate partner a fee for each sale of goods or services generated by the marketing firm. Companies that specialize in Pay Per Lead Telemarketing works in a similar way to any pay-per-sale marketing model.

Sales 52

Sales Net Promoter Score Average Handle Time Advertising 52