Team HGS

FEBRUARY 13, 2018

Andrew A: Average Handle Time is a great leading indicator for your business. The contact center is the focal point of not just providing experience but also listening to the customer and getting some of that voice of customer feedback and using those analytics to inform the rest of the business.

Net Promoter Score 40

Net Promoter Score Customer Service Chatbots Contact Center 40

Kustomer

SEPTEMBER 3, 2020

Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40