Average Handle Time Feedback NPS Voice of Customer 
Team HGS
FEBRUARY 13, 2018
Andrew A: Average Handle Time is a great leading indicator for your business. More likely it’s something like how much customer effort it took to get the right answer. Or, your driver might be looking at churn and connecting that to customer satisfaction and Net Promoter Score (NPS). You have to measure AHT.
Kustomer
SEPTEMBER 3, 2020
Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own.
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