Average Handle Time Feedback Self Service Voice of Customer 
Team HGS
FEBRUARY 13, 2018
Andrew A: Average Handle Time is a great leading indicator for your business. As an organization is doubling down on NPS, then this data will be tracked at all interaction points with your customer. Also, start to think about areas like self-service. You have to measure AHT. You want to share key metrics.
RapportBoost
DECEMBER 10, 2018
RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.
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