TechSee

OCTOBER 10, 2019

Power’s Highest in Customer Service among Full-Service Wireless Providers prize twice in a row. Collect team feedback: Brainstorming sessions and focus groups can surface any barriers to cooperation and help smooth the way toward a collaborative culture. Techniques for promoting collaborative contact centers.

Contact Center 117

Contact Center Culture Self Service Average Handle Time 117

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. You talked about having customer voice in the C-suite. Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. You talked about having customer voice in the C-suite. Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Michel Falcon Experience

FEBRUARY 11, 2019

The first is if we strip away what industry that we operate within, the common denominator that we have is that we’re trying to manage human behavior within the workplace and outside of the workplace being our vendors, our business partners, and of course our customers. A, there’s two key reasons.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I recognize that there’s a couple big ballers in the audience that have billion dollar companies and, I’m not there yet, but if we strip everything away, the industry and the size of the company, what the commonality is, is we’re managing one thing: human behaviour.

Culture 12

Culture Employee Engagement Company Engagement 12