Uniphore

DECEMBER 17, 2021

A Forrester poll of members of 17 of the largest health plans in the country found an industry average score of 70.2 on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating. What’s the key to driving improved customer satisfaction? Improved member satisfaction.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

Think Customers

OCTOBER 4, 2021

Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalized customer service. But these two platforms aren’t interchangeable. Chatbot CX wins. What is messaging? Learn more about messaging and chatbots today.

Chatbots 52

Chatbots Self Service Contact Center Omni-Channel 52

CSM Magazine

JANUARY 12, 2021

Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. Do they centre around increasing customer engagement? Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

Self Service 52

Self Service Average Handle Time Automotive Chatbots 52

Bold360

DECEMBER 4, 2016

According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries. Integrate a qualitative automated customer self-service solution.

Omni-Channel 40

Omni-Channel Travel Call Center Self Service 40

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