ShepHyken

OCTOBER 1, 2023

In an age where products and services are often similar, it’s the memorable and positive interactions that truly distinguish one brand from another. My Comment: For those in the customer support world, this article is for you. Some companies look for low AHTs, hoping to manage more calls per hour or shift with a lower time.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. A lot of factors impact FCR. Set Your Strategic Priorities.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. We’ve divided these First Call Resolution tips into five distinct categories: Assess the Situation. A lot of factors impact FCR. Set Your Strategic Priorities.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Comm100

NOVEMBER 8, 2017

How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for? Ultimately, customers want to feel like their issue matters. Tip: Ask your candidate what they know about your company and the industry.

Customer Service 105

Customer Service Tips Average Handle Time Communication 105

ShepHyken

JULY 11, 2022

They also need to win them over — a process that starts and ends with a good customer experience (CX). Here are a few tips to make sure your company is approaching CX in an effective manner that helps you optimize your ability to turn qualified leads into conversions. Do the same with your employees. Follow on Twitter: @Hyken.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Contact Center 111

Contact Center Tips Management Call Center 111

LiveChat

AUGUST 26, 2016

What people often don’t see are the hours spent on developing, implementing and practicing the right customer service methods, tools and know-how. You make your own luck in customer service. Good customer service definition. Handle time : The average time it takes for an agent to resolve a case.

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52