Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. During the podcast, Jafar H.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

Magellan Solutions

MAY 16, 2024

Delegating tasks helps businesses focus on innovation and growth. Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. Implementing these tactics will save money and enhance customer satisfaction and overall business performance.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Lithium

NOVEMBER 6, 2020

Khoros customers are leaders and champions of progress in many different industries. Their innovative solutions, dedication to customers, and overall awesomeness make us proud to be their partners. Midco makes use of several Care features, including Snooze and Modern Chat, to provide an unmatched customer experience.

Social Media 52

Social Media Return on Investment ROI Average Handle Time 52

Eptica

JUNE 13, 2018

But as analyst Ed Thompson said at the recent Gartner summit , there are over 100 commonly used metrics for measuring CX, ranging from the simple ( Average Handling Time ) to the more complex ( overall customer satisfaction or Net Promoter Score ). There are three main considerations to focus on: 1.

Measurement 49

Measurement Net Promoter Score Customer Experience Average Handle Time 49

Lithium

NOVEMBER 6, 2020

Khoros customers are leaders and champions of progress in many different industries. Their innovative solutions, dedication to customers, and overall awesomeness make us proud to be their partners. Midco makes use of several Care features, including Snooze and Modern Chat, to provide an unmatched customer experience.

Social Media 40

Social Media Return on Investment ROI Average Handle Time 40