Average Handle Time, Customer Focused, First Call Resolution and Leadership

How Senior Leadership Can Be Positive CX Role Models

Verint

SEPTEMBER 29, 2017

It started as an initiative to take our CX efforts to the next level under guiding principles to communicate proactively with customers, understand their business needs and making it easy for them to do business with us. We knew we couldn’t achieve excellence in customer experience without support from the larger leadership team.

Leadership

Leadership Customer Centricity Average Handle Time Analytics

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? 2-way video chat allows your agent to see your customer, with their permission. Priya Iyer is Chairman & CEO at Vee24.

Customer Care

Customer Care Chatbots Average Handle Time Video

Customer Experience Update

How Senior Leadership Can Be Positive CX Role Models

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

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