Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
Establish clear metrics and Key Performance Indicators (KPIs) such as First Call Resolution (FCR), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Net Promoter Score (NPS). Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.
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