Bold360

MAY 14, 2020

I came down from Mount Sinai, slammed my golden tablets of voice of customer data in hand in front of the people, and said…. In the first of a three-part conversation, Nate and I discussed how CX leaders are coming from the world of the contact center, what makes a good leader and how Nate took this journey himself. “We’ve

Contact Center 52

Contact Center Leadership Customer Journeys Customer Experience 52

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. So, without further introductions, let’s go ahead and get started.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Team HGS

FEBRUARY 13, 2018

Andrew A: Average Handle Time is a great leading indicator for your business. Henry A: I agree 100% with Andrew, and I also suggest that this is a great place to create a harmonious relationship between your contact center and the office of your customer experience head. You have to measure AHT.

Net Promoter Score 40

Net Promoter Score Customer Service Chatbots Contact Center 40

Kustomer

SEPTEMBER 3, 2020

What is the right customer KPI in each of these different touch points doing your initial journey map as a hypothesis map. And then you build up your voice of customer engine. Stage two, voice of customer engine. Are we positioned to listen to our customers?

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52