Average Handle Time Contact Center Self Service Transportation 
AWS Machine Learning
MARCH 31, 2023
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Unless the hold music is particularly good, callers don’t typically enjoy having to wait—it wastes time and money.
TechSee
JUNE 25, 2019
A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies.
ViiBE Blog
AUGUST 17, 2021
Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Different forms of customer service, whether remote or onsite, act as the best tools for gathering customer data that can then be stored and used for future practices. What is an employee self-service portal? ViiBE Blog. Customer experience.
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