CSM Magazine

NOVEMBER 14, 2023

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more — not fewer — agents. Put Employee Engagement Top of the Agenda When employees are disengaged, they are less productive and more likely to leave. of interactions today. Calabrio is a trusted ally to leading brands.

Self Service 52

Self Service Average Handle Time Contact Center Training 52

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. So, without further introductions, let’s go ahead and get started.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

RapportBoost

NOVEMBER 5, 2018

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. November 6, 2018 – RapportBoost , a Los Angeles based technology company that boosts chat sales for contact centers, will exhibit at next week’s ICMI Contact Center Demo in Las Vegas. About ICMI .

Sales 40

Sales Contact Center Average Handle Time Employee Engagement 40

Team HGS

AUGUST 13, 2019

All of these journeys have to be in synch with the contact center, which is at the heart of journey success. One of the reasons Zappos has such a strong customer base is that they don’t measure success via a short average handle time. . Takeaway Two: How do you build great CX for a brand? Start with experience. .

Management 40

Management Conference Average Handle Time Contact Center 40

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Customer Engagement 34

Customer Engagement Engagement Employee Engagement Conference 34