Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails
Comm100
MARCH 28, 2019
This issue can be a tricky one to resolve, but here are some tips to help: Make sure that your chat routing rules are set up to allow customers to be connected to the right agent, first time. Here, the customer was stuck in a long queue , with canned messages adding no value during the wait time.
119 
Let's personalize your content