BlueOcean

MARCH 20, 2017

If someone is working from home due to mobility or transportation issues – a requirement to come to the office to be trained could be a barrier. Through the use of SIP technology, communications tools (in our case Cisco’s Jabber) can support rich media, and real-time communication. Our contact center is built on that.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics. Gamification. High-level data analysis.

Technology 122

Technology Customer Service Contact Center Gamification 122

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40