Average Handle Time Call Recording Industry Virtual Call Center 
NobelBiz
MAY 24, 2022
In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. These might be qualitative goals that assure consumer happiness (for example, a need for higher FCR First Call Resolution rates).
NobelBiz
AUGUST 11, 2022
That’s where CCaaS – Contact Center as a Service comes in. Indeed, the flexibility of CCaaS technologies allows businesses to readily adapt to the demands and operations of the industry. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity?
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