NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

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Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

JUNE 4, 2024

Customer service is the backbone of any successful call center. In this comprehensive guide, we’ll dive into the nuances of customer service in call centers, exploring everything from the evolution of call centers to the latest trends and best practices. What is a Customer Service Call Center?

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Call Center Customer Service Social Media Contact Center 52

NobelBiz

FEBRUARY 14, 2022

What are the right call center agent performance metrics to monitor? AHT – The Average Handling Time in call centers The average handling time is the amount of time it takes for a customer to interact with an agent in a call center.

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Metrics Contact Center Management Call Center 52

Talkdesk

JUNE 21, 2019

Reducing average wait time and average handle time in your contact can yield huge customer satisfaction increases for your business. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center. What is Call Center Wrap-Up Time?

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

NobelBiz

MAY 21, 2024

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges. What is an Inbound Call Center? How does an Inbound Call Center Work?

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Playvox

JUNE 10, 2022

Agent coaching has long been a method for improving contact center performance and the customer experience. In fact, McKinsey estimates that “the average 500-agent call center in North America allocates around $2 million of staff time to coaching activities every year.”.

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