Average Handle Time Call Center Solutions Contact Center Course 
TechSee
AUGUST 14, 2018
They offer insights and proposed courses of action to decision-makers based on problem diagnosis, previous actions taken, the outcomes of those actions and other relevant contextual info. Current state of DSS in contact centers. Call centers are highly stressed environments.
TechSee
JUNE 11, 2019
Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.
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