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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

AUGUST 14, 2018

They offer insights and proposed courses of action to decision-makers based on problem diagnosis, previous actions taken, the outcomes of those actions and other relevant contextual info. Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct.

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Contact Center System Average Handle Time Virtual Agent 95
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New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology

TechSee

JUNE 11, 2019

Elimination of confusion: customers receive precise Augmented Reality guidance on their screen, so the point of reference and required course of action are crystal-clear. KPI #4: Average Handling Time (AHT). Visual Assistance boosts NPS across industries by 45% after eighteen months. Click here for the full report.

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Self Service Technology Customer Service Contact Center 117
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