Automotive Brands Chief Customer Officer Competitive Advantage 
Peter Lavers
JULY 7, 2015
“Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. In this tide of change and upheaval, customers are stepping into their power and making ever-increasing demands of business. Doug Leather.
Grade.us
NOVEMBER 4, 2018
Shep's a busy guy, but graciously sat down with me long enough to complete this interview on the competitive advantage of delivering a top-notch customer experience, and what it takes to seize it. Carmen: Why do you think customer experience has become such a competitive advantage? There's a reason for that.
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