NobelBiz
MAY 9, 2023
One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic.
NobelBiz
FEBRUARY 17, 2023
And the best one to tackle this problem is: Automatic callback Callback is a CTI function that allows callers to request a callback if the line is busy, no agent is available to handle their call, or they just wish to be called back later. This agent will be able to answer the customer demands in a more efficient way.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 21, 2023
Key Points: Customer Engagement will more likely lead to additional purchases, customer loyalty, and good e-reputation. Gain Valuable Data with a CRM System The information gained from customer satisfaction surveys and customer relationship management CRM tools is priceless. We answer it all.
NobelBiz
APRIL 21, 2022
Call origin: Automatic callback and directory sharing are additional features of the CTI system. First and foremost, the call center architecture computer telephony integration CTI is composed of: The Private Automatic Branch Exchange (PABX) is a private telephone switch. How does computer telephony integration work?
NobelBiz
AUGUST 2, 2022
They often result in higher volumes of unsatisfied customers, the feeling that the call center is not very efficient, and lower brand loyalty and customer satisfaction scores. In other words, with a good Interactive Voice Response system you can: Provides an effective solution to reduce abandoned calls without increasing staff.
Expert insights. Personalized for you.
98 
Let's personalize your content