Joe Rawlinson

APRIL 25, 2018

Automatic Callback Phone System. The automatic callback system will help you to bring your service system to another level. After the customer leaves their phone number, the system remembers their place in queue and automatically calls them back when the first support agent becomes available. Dedicated Mobile App.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

NobelBiz

MAY 9, 2023

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

Reducing call abandonment rate means connecting more with customers in a less impersonal way. These abandonments can result in lost business opportunities in pre-sales or a poor customer experience in post-sales support. They will then post their negative experience on the company’s social media or website.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 21, 2023

Customers who strongly connect to your brand are more likely to make additional purchases, remain loyal, and spread positive feedback about your business. Engage with your customers using a variety of channels, SMS, phone calls, WhatsApp, Webchat, e-mail, Social media, and so on.

Call Center 52

Call Center Customer Engagement Technology Engagement 52