Article Average Handle Time Call Flow Contact Center Software 
NobelBiz
JANUARY 17, 2022
However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. The AHT is a KPI that contact centers always strive to improve. But, how is the Average Handling Time (AHT) calculated?
NobelBiz
FEBRUARY 27, 2024
This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. Table of Contents What is Call Center Optimization? RELATED ARTICLE What Is ACD – Automatic Call Distribution System? RELATED ARTICLE What is IVR?
NobelBiz
FEBRUARY 7, 2022
In this article, we’ll take a look at Interactive Voice Response messaging and what it is. Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior.
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