Delighted’s retail customer experience guide for 2021 and beyond
delighted
NOVEMBER 20, 2020
Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. According to their CEO Kyle Vucko, Indochino’s decision to open physical stores was based largely on measuring customer feedback. apparel) compared to 2019.
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