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Customer Satisfaction Score (CSAT) Industry Benchmarks

GetFeedback

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. Customer Satisfaction Score is 76.5%. Apparel: 79%. Internet Social Media: 72%. Customer Satisfaction Score: A Free Guide. to get a pulse on CSAT across industries. Airlines: 73%.

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People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? ” The other company was Lululemon, the athletic apparel company. It could be something like our net promoter score’s down, or response rates to net promoter score are down.

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