Happy or Not

FEBRUARY 2, 2023

For example, let’s say you’re an apparel retailer and your target customer segment is young adult females. Wouldn’t it be good to be able to slice and dice customer feedback and look at the results from that group to find out when, where and why they, specifically, are satisfied or not? “For

Connections 73

Connections Feedback Apparel Sports 73

Stella Connect

JULY 17, 2017

That’s when Stan, along with Bruce Pullens, Lane Bryant’s Director of Customer Service, Strategy and Customer Insights, introduced “whole summits” at the contact center. Business partners, supervisors, team leaders, and agents were invited in, and Stan and Bruce shared audit results and a new organizational strategy.

Contact Center 45

Contact Center Sales Metrics Apparel 45

SurveySparrow

DECEMBER 15, 2019

Gartner predicts that 89% of companies are expected to compete only on customer service. Why do you need a Good Customer Service Strategy? A study by American Express says that 70% of customers are known to choose a company that delivers good customer service.

Customer Service 91

Customer Service Omni-Channel Customer Service Strategies Feedback 91

Kayako

OCTOBER 13, 2016

The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Proactive and personalized support is not something you can ignore as you develop your customer service strategy. Customers want effortless interactions.

Customer Service 120

Customer Service Social Media Call Center Self Service 120

Comm100

JUNE 13, 2018

This is especially important during the holiday season, as directing customers who are contacting you on social media to call customer support to resolve an issue further clogs service lines, and can upset rather than help customers. Quality Check: How’s Your Website?

Tips 130

Tips Self Service e-support Social Media 130