Remove Apparel Remove Customer Care Remove Customer Expectations Remove Metrics
article thumbnail

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs

Comm100

This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate. Have Customers Switch Channels. Takeaway: Be careful what you hashtag. [Free Download] How to Structure Your Website for Better Conversion. Download Now.

article thumbnail

5 Top Customer Service Articles For the Week of August 29, 2016

ShepHyken

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. LiveChat) You make your own luck in customer service.