Apparel, Average Handle Time, Consumers and Metrics

A First-Time Outsourcing Decision Pays Long-Term Dividends?

GlowTouch

NOVEMBER 21, 2022

This client sells tangible goods like apparel and household items. This company is aware that consumers have evolved over time and that people today often look for ‘experiences’ rather than products and services. This message was gradually getting lost as the business struggled to keep up with increasing demand.

First Call Resolution

First Call Resolution Apparel Average Handle Time Ecommerce

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

MARCH 12, 2019

” The other company was Lululemon, the athletic apparel company. ” And I said, “An emerging group of consumers called zero wasters, how many people are in this, like 76 people?” The reason that I don’t track employee retention anymore, as a metric, is because I want people to leave.

Culture

Culture Employee Engagement Company Engagement

Customer Experience Update

A First-Time Outsourcing Decision Pays Long-Term Dividends?

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Webinars

Stay Connected