Analytics, Customer relationships, First Call Resolution and Online Experience

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Hand-picked related content: How to reduce churn using customer journey analytics ].

Customer Retention

Customer Retention Analytics Loyalty Programs Customer Journeys

Whitepaper: The Five Core Pillars for Your CEM Strategy

Responsetek

MAY 8, 2018

Is it reducing customer defection, increasing average revenue per customer, or perhaps even improving employee morale? What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience?

CEM

CEM Strategy Insurance Abandon Rate

Customer Experience Update

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Whitepaper: The Five Core Pillars for Your CEM Strategy

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