Customer relationships, First Call Resolution and Online Experience

Whitepaper: The Five Core Pillars for Your CEM Strategy

Responsetek

MAY 8, 2018

Is it reducing customer defection, increasing average revenue per customer, or perhaps even improving employee morale? What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience?

CEM

CEM Strategy Insurance Abandon Rate

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

JUNE 15, 2018

Due to the limitations of traditional analytics tools , most organizations typically focus on the last event that occurred before the customer churned, incorrectly assuming that it is a reliable indicator of churn and therefore retention. But experiences accumulate over time. Track Customer Satisfaction Along the Entire Journey.

Customer Retention

Customer Retention Analytics Loyalty Programs Customer Journeys

Customer Experience Update

Whitepaper: The Five Core Pillars for Your CEM Strategy

10 Steps to Immediately Improve Customer Retention With Journey Analytics

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