TechSee

AUGUST 28, 2018

AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. These technologies empower agents with automation capabilities, allowing them to enhance their customer care reach. Customer Self-Service for convenience.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

Clarabridge

AUGUST 15, 2017

This is important, as it means all your customer interaction data is in one place, ready for analysis across the business as a whole. Minimize or eliminate manual call disposition and avoid the expensive post-call work. Use customer data to uncover all topics, so you have more insights to make changes.

Contact Center 45

Contact Center Self Service Multi-Channel First Call Resolution 45

Verint

SEPTEMBER 29, 2017

Because of his analytical nature, he immediately saw the connection between CX and loyalty and revenue, and he worked with me to demonstrate the connection to others. Some executives might think that CX is “fluffy” and not vital to the bottom line, but if done well it is an analytical subject and analytical people are drawn to it.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34