Analytics Books Contact Center Workflow Customer Satisfaction 
NobelBiz
OCTOBER 17, 2023
Comprehensive Resource Access: The platforms ensure that all necessary resources, from customer data to internal knowledge bases, are readily available to agents, ensuring they can serve customers efficiently. As a result, an underlying issue with their service goes unaddressed, leading to increased customer dissatisfaction.
AWS Machine Learning
SEPTEMBER 22, 2022
You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. For example, Person , Place , Date , Food , or Taste.
Expert insights. Personalized for you.
59 
Let's personalize your content