Analytics Books Call Center Contact Center Workflow 
NobelBiz
OCTOBER 17, 2023
Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.
AWS Machine Learning
SEPTEMBER 22, 2022
Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. These can be pronouns or common nouns such as “it,” “him,” “book,” and so on.
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