Analysis Call Center Call Center Solutions Virtual Call Center 
ViiBE Blog
APRIL 26, 2021
ViiBE’s ticketing solution uses tags to organize different calls under one related issue. These days, customer support has moved beyond mere call centers to omnichannel contact centers. In addition to phone lines, contact centers add options like live chat and video chat. Increase the lines of communication.
NobelBiz
JUNE 1, 2021
When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is a CCaaS solution?
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