Thematic

JANUARY 21, 2020

What should the roadmap look like for developing an automated DIY customer feedback solution? There are plenty of NLP APIs out there for keyword and entity extraction , but when it comes to customer feedback can they actually deliver meaningful analysis out of the box? . How to think about data storage, ingestion and GDPR?

Analysis 105

Analysis Feedback How To Roadmap 105

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Brand Example: Southwest Airlines provides a seamless and simplified service for customers.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Brand Example: Southwest Airlines provides a seamless and simplified service for customers.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52