CSM Magazine

FEBRUARY 6, 2019

With the consumer journey now favouring omnichannel touchpoints, strategies must act on key metrics whilst still lowering the cost of every interaction. Enter call tracking – which bridges the gap between sales calls and advertising spend. So omnichannel tracking is necessary. Retention and Return Rates.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

Kustomer

JANUARY 14, 2021

He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team. On the customer support side. We’ll focus on the customer. So with that, Ed, thanks for joining.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JULY 26, 2021

Who owns customer experience? Just like how the sales and marketing departments are most effective when they work together, the customer experience is something that the entire organization has to work together for. While focusing completely on customer experience may appear to be more work, it is well worth it.

Customer Journeys 11

Customer Journeys Customer Experience Net Promoter Score Self Service 11