article thumbnail

The role of emotions in CX and how you can use them to design better experiences

ECXO

Reward Programs: The anticipation of rewards can stimulate the amygdala. By offering reward programs or loyalty schemes, you can engage the amygdala and encourage customer loyalty. By offering reward programs, you can stimulate this part of the brain and encourage customer loyalty.

article thumbnail

Omni Channel vs Multi Channel: What’s the Difference and Who Does it Best?

Bold360

Often includes a bricks and mortar store, a website, a mobile phone website or app, advertisements, word of mouth, social media pages and more. If an advertisement on a billboard or a website has familiar branding and design, it will be more eye-catching to a potential customer and more likely to get their attention.

article thumbnail

Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Used as rewards in the Plus loyalty ecosystem, they drove 108,000 app downloads, with each user averaging 10 minutes’ activity a day in the platform.

Loyalty 49