CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. By prioritizing exceptional customer service, you can build strong customer loyalty and create a positive reputation for your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

Bold360

JULY 13, 2017

. • Refers to the multiple ways your business and customers can interact with one another. Often includes a bricks and mortar store, a website, a mobile phone website or app, advertisements, word of mouth, social media pages and more. How can Omnichannel Customer Service take this Further?

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

Currency Alliance

DECEMBER 19, 2022

This has huge ramifications for search engines like Google, or OTAs like Booking.com, Trip, or Expedia – because intelligent agents evaluating the travel options don’t engage with advertising. Gamification is another area which stands to be improved by AI. This means people search less, and simply choose their preference.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

SurveySparrow

MARCH 21, 2023

4 top B2B customer experience metrics to track You must concentrate on the indicators that reflect your company’s unique goals. Let’s look at some of the B2B customer experience that you must compulsorily track. #1. The last thing you want to do is put off your existing customers by not giving them the best after-sales service.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight. Collecting data at more touchpoints is very useful.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49