Abandon Rate Employee Experience Gamification Measurement 
Playvox
APRIL 27, 2023
Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Making a typically repetitive and stressful job more fun, engaging, and rewarding is a smart path to employee engagement.
Playvox
JUNE 22, 2023
Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. KPIs or call center metrics vary from organization to organization, and different areas of the business require their own sets of KPIs or measurements. Why do metrics matter?
Expert insights. Personalized for you.
52 
Let's personalize your content