This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Abandon Rate Remove Effort Score Remove Sports Related Topics
Exceptional Customer Service Average Handle Time Loyalty Programs Wait Times e-support Contact Center Metrics Analytics Customer Insights User Experience More Related Topics >
article thumbnail

How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Turns out, her customers aren’t fully aware of the fitness equipment category because most of your marketing efforts were focused on outdoor gear and athletic apparel! Sounds like a plan, right? Well, not so fast. And guess what?

Retail 52
Retail Feedback How To Self Service 52
article thumbnail

How to Turn Contact Center Workforce Management into Champions

BlueOcean

SEPTEMBER 28, 2017

Sporting events, corresponding holidays (such as the highly rare occasion that Thanksgiving and Hannukah occur at the same time), and website crashes are all times when call volume likely spiked in each of these service offerings. Every inning of a baseball game might not be perfect, but it’s the score at the end of the ninth that counts.

Contact Center 74
Contact Center Management How To Call Center 74
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 134,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter Facebook
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024