ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now 2. 5 Remote work challenges 2.1.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Magellan Solutions

MAY 16, 2021

Inobtrusive embedded live chat support on the customer’s buying journey is commended. There is a clear significance on customer satisfaction rating on various industries using live chat support. Satisfaction Rate. Transportation. This is based on Statista’s survey before the pandemic.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

SmartMessage Blog

NOVEMBER 20, 2019

Companies position them as uninterrupted service tools to increase customer satisfaction. 26% of millennials surveyed would be interested in a hope chatbot. Customers also used messenger as a way to communicate check-in updates, boarding passes, and flight status updates. Transportation. Automative.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49